Privacy Policy

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Effective Date: [Insert Date]

Truth Matters Investigations (TMI) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us through our website, SMS communications, and other services.

We may collect the following types of personal information when you interact with us:

• Contact Information: Name, phone number, email address, mailing address.
• Case-Related Information: Details related to your inquiry or investigation.
• Technical Information: IP address, browser type, and website usage data collected through cookies.
• Communication Records: SMS messages, call logs, or emails exchanged with our business.

Your personal information is used for the following purposes:

• To Schedule and Manage Appointments: SMS and email are used to confirm, reschedule, or cancel appointments.
• To Communicate Case Updates: We may send you updates or requests related to your case.
• To Improve Our Services: We analyze website usage and client feedback to improve our offerings.
• To Comply with Legal Requirements: Information may be used to meet legal or regulatory obligations.

By providing your phone number, you consent to receiving SMS messages from Truth Matters Investigations (TMI) for purposes such as appointment scheduling and confirmations.

• Message Frequency: Messages will only be sent as necessary for business purposes (e.g., appointment reminders or case-related updates).
• Opt-Out: You can opt out of SMS communication at any time by replying STOP to any message. If you reply STOP, you will no longer receive SMS messages from us unless you re-enroll in our services.
• Fees: Standard message and data rates may apply. Contact your mobile carrier for details.

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:

• With Service Providers: For website hosting, appointment scheduling, or technical support.
• For Legal Compliance: If required by law, subpoena, or legal process to protect our rights or comply with regulatory obligations.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Our website may use cookies to collect usage data and improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings in your browser, but disabling cookies may affect website functionality.

We implement technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction: Request a copy of your information or correct inaccuracies.
• Opt-Out of Marketing: Opt out of SMS, email, or other marketing communications.
• Data Deletion: Request that we delete your information, subject to legal and contractual obligations.

To exercise your rights, please contact us at [Insert Contact Email/Phone].

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Mailing Address: [Insert Physical Address]

This policy aligns with:

1. TCPA (Telephone Consumer Protection Act): Ensures opt-out functionality (STOP) and transparency about SMS purpose and frequency.
2. GDPR/CCPA (if applicable): Outlines user rights for data access, correction, and deletion.